Refund Policy

Last updated 2026-09-26.

We want to be easy to deal with. Here is exactly when you get your money back.

If we can't deliver

If we cannot create your server, or it does not work because of a fault on our side that we can't fix, you get a full refund — including any month already charged. Just email us.

Change your mind (first 72 hours)

If you cancel within 72 hours of your first payment, we refund that payment in full, no explanation needed. This applies once per customer.

After 72 hours

We don't refund partial months for change of mind, because the server is reserved for you for the whole period. Cancel any time to stop the next renewal; your server runs until the end of the period you paid for.

Faults during service

If an outage or fault on our side prevents you from using your server for a meaningful stretch, contact support. We'll make it right with a credit or a refund for the affected time, at our discretion based on the impact.

Non-refundable cases

• Servers terminated for breaking the Acceptable Use Policy or Terms.
• Where required by law, we may decline refunds and be legally obliged to keep records.

Chargebacks

Please contact us before filing a chargeback — almost every issue is faster to resolve directly. Filing a chargeback without contacting us may result in the account being suspended while the dispute is open.

How to request a refund

Email [email protected] from the address on your account with your order reference. We aim to respond within one business day and process approved refunds through Stripe to the original payment method.